Privacy Policy
Last updated: July 25, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:
- Name and contact information (email, phone, address)
- Payment information (processed securely by our payment partners)
- Order history and preferences
- Communications with our customer service team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Improve our products and services
- Send you marketing communications (with your consent)
- Prevent fraud and enhance security
3. Information Sharing
We do not sell your personal information. We may share necessary details with:
- Courier partners in Bangladesh (e.g. Pathao) to deliver your order
- Payment / mobile wallet partners when you choose non-COD payment
- SMS and email providers to send order updates
- Legal authorities when required by Bangladeshi law
4. Data Security
We use HTTPS and industry-standard practices to protect your account and order data. Cash on Delivery does not require card details on our site.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
7. Contact Us
If you have questions about this Privacy Policy, please contact us via our Contact page or email sundarbanshop.com@gmail.com.