Return Policy
Fair returns for Bangladesh customers — refunds in BDT
Our Promise
We want you to be happy with every order from Sundarban Shop
If something arrives damaged, wrong, or not as described, contact us quickly with your order number. Eligible unused items can usually be returned within 7 days of delivery. Wrong or defective items are prioritized for free return logistics when arranged by us.
Return Eligibility
Non-Returnable Items
How to Return
Contact us
Message us via Contact or open a return from your dashboard with the order number
Share reason & photos
Tell us why and attach clear photos if the item is damaged or wrong
Approval
We confirm eligibility and arrange courier pickup or drop-off
Return the parcel
Pack items securely; keep the courier receipt if provided
Refund or replacement
After inspection we process a refund (wallet/bank) or send a replacement
Refund Process
Especially important for Cash on Delivery orders
Inspection
We inspect returned items within 2–3 business days
Approval
If approved, we confirm refund or replacement by SMS/email
Refund in BDT
COD refunds usually via bKash/Nagad or bank within 3–7 business days
Exchanges
Direct exchanges depend on stock. Often the fastest path is a return + new order, or a replacement we ship after approval.
Return Shipping
Return shipping is free for defective or incorrect items when we arrange pickup.
For change-of-mind returns, a small courier fee in ৳ may be deducted from the refund (confirmed before you send the parcel).
Have Questions?
Our Bangladesh support team can help with returns and refunds.